8 months
March - October 2021
TruckItIn (TIN) is a logistics start-up focusing on developing an ecosystem to help the industry fulfil orders more quickly. The core problem for TIN was that it's White Label Product was not scalable with growing the growth of the start-up. As a solo Product and UX Lead, I worked closely with the product team to design and launch an inhouse suite of apps within 4 months.
Based on our user research of 20 interviews and 400 users survey, we identified that the core user problems have been ignored by all industry players at the moment.
User Goal: To have an affordable and reliable logistics platform
Additionally, the current system caused frustration due to ineffective communication and data recording, costing the logistics industry millions of dollars annually.
User Goal: A scalable single-source-of-truth solution
A versatile shipment management system for web where shippers can control shipment jobs, track deliveries, and manage clients, drivers, and employees in a dynamic way.
A Truck Driver App for Android where drivers can search and apply to jobs, manage their drivers fleet, and view earnings and other useful information necessary for a delightful experience.
Service blueprint depicting the users involved, what they need, how we're going to provide it, and the relevant teams required to achieve them.
Through Usability Testing 12 users, We were able to identify some shortcomings. One of them were the shipment form which was initially paginated to reduce cognitive load.
Problem: Too many pages and clicks at scale
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While working with several other solutions, I designed a single-page form carefully categorized for optimal user experience and minimum mistakes. The solution was 60% faster than the previous method.
Solution: Single-page form categorized based on user preferences
A product-market fit challenge was determining which market need to differentiate in. I conducted a competitive analysis of seven local and international logistics systems and identified a demand for a simple, locally-focused solution.
Another challenge was balancing the resolution of user problems with tight budget and time constraints. I successfully designed solutions to address user needs that were executable within these constraints.
Tackling my first B2B problem space taught me how to deconstruct a complex issue into simpler segments and address them effectively.
Working directly with engineers and business managers, I consistently advocated for users in every decision-making process.
In the startup environment, I successfully navigated tight budgets, strict timelines, and high expectations through effective management.
